South Dover Customer Reviews

Recently had our pool installed and visited the Dover location for a water sample and guidance on getting our pool up and running. They layed everything out for me and we're extremely helpful! Im glad I chose Doved pools when purchasing our…

Amazing People, super helpful and pleasant to work with

Staff is kind, knowledgeable and helpful with instructions. Great place to do business

Incredibly informative, diagnostics were on the spot. Store reps were so helpful in gathering the correct chemicals and ensuring I fully understood how to use. I have been going here for decades and I find them to be the absolute best …

Extremely knowledgeable. These guys are great!!! I'd never get my pool water correct without taking a sample in to them and they can tell me exactly what I need to make my water quality perfect 👌.

We have been dealing with Dover Pools for over two decades. They are always there for service. An amazing company with great staff.

Katie and the staff at this location are friendly, knowledgeable .can't say enough about the service they provide in such a warm and welcoming way!

Outstanding Customer Service at the South Dover location as well as the Milford location.

As alway everyone very cordial and Helpful !!👍THANK YOU

Great staff, always smiling and very knowledgeable in what you need to get the job done right

I've been going to Dover Pools for a long time. I always get my water tested every couple weeks. Any time I ever have questions about anything I seek out Katie. She always knows. She is absolutely the best.

The associate that rung up my purchase also carried it to my car! Now THAT is Customer Service!!!!!

They where very helpful as soon as I walked in the door.

Very nice honest helpful people...

The staff of this store are super friendly and very knowledgeable on how to maintain a clean and healthy pool. I appreciate the support, guidance, and friendliness of each person.

Quick service. Received simple instructions on the closing process.

Excellent service

Went in looking at hot tubs. A very knowledgeable, welcoming staff assisted us throughout our time there. No pressure. Made sure to fully understand what features we were looking for in a hot tub. Family owned business featuring Made in …

Very helpful went to Milford store they did be not have part I needed but went out of there way to locate at sister store even called to verify part was there thank you all the helpful staff at both stores

Although Dover pools (by Home Depot) did not have what I needed they were kind and customer service oriented and called to their other store to make sure they had what I needed before I drove across town. They answered all my questions …

The team was awesome. I had a problem with my hottub and they were able to fix it in minimal time. The great part was I only had weeks left on my warranty and the problem was resolved before the expiration date. Once again, awesome …

Always excellent customer service, fair pricing and a very knowledgeable staff. Highly Recommend

They are always flexible with discounts for recurring customers and I appreciate their knowledge of pool care. Always great customer service!

Every summer we go to Dover Pools for our pool supplies. They always have what we need and if not are able to order it. The staff is always ready to get our items for us and even help get them to our vehicle. They are great with assisting…

The staff is attentive- maybe a little too attentive…

The water tester guy was a remarkable help! Definitely going back!

Following their advice has my pool looking great every year.

I recently moved back to Delaware and the house we have has a pool. I have no idea how to run a pool or keep it. So started out at sparkles and Dover, and the lady made me feel I was bothering her. So a friend of mine went to Dover pools …

Most awesome. Very helpful. Knew everything we needed.

Excellent and very helpful service!!!

Kieran was extremely helpful at the water testing counter, making sure I knew exactly what to buy to get my pool water balanced!

Friendly, helpful service, had exactly what I needed at a fair price. Great store.

A lot of help

Fully stocked store with everthing you need for your pool. They even have hot tubs and saunas! I received some good advise to start my pool this year.

Always helpful and pleasant

Katie is always amazing with us.

10/10 recommended! The staff is always helpful with a smile and suggestions with anything we need! Keeping our pool sparkling clean. Thank you for being a staple in the community! We appreciate you!

From the salesperson to the install crew, they did an outstanding job. The store personal walked us through on how to use our new equipment and what to look for on any issues. The store has everything you could ever need for pools and now …

Super friendly and helpful staff

Rapid testing with a very clear explanation of results.

Always helpful and friendly while trying to find parts and provide support. Staff is usually very knowledgeable. I reduced to 4 stars due to pricing only however they do provide some discounts on occasion

Our pool has arrived Sunday is our construction date

South Dover Pools always friendly welcoming and efficient !

I love this store. I open my pool then take pool water to them to test. They tell me exactly what to purchase and send me home with a printout of what to do. If I ever have questions, they always answer them. I’ve purchased 2 above ground …

Katie is the best!

Great people. Wonderful service

I love my Dover Pools above ground pool and had a great experience buying my seasonal chemicals today. Everyone was kind and helpful. Great service.

Very friendly and helpful staff. They always have what we need for our pool and hot tub.

Employees treated me as a valued customer. They explained how to address my issues with the pool and recommended the needed products. There was no pressure to buy anything. However, I purchased all the recommendations because I felt …

Knowledgeable staff . Friendly service. Store is well supplied with reasonable prices.

Always get expert advice when we go to Dover Pools. The time spent with us always gets us on the right track and that’s a great value when you understand that

making errors on pool chemicals can be expensive.

Showed up early before their business hours and they opened early to accommodate me. Also they saved me time by getting the items needed to me without myself trying to

Find those items around the store.

Katie and Jeff were very helpful. I always purchase my pool chemicals, usually for the season, at the Dover south location. Yesterday I also purchased a new pool vacuum and they were very knowledgeable about their products.

Been shopping here for years and always had great service. Katie was awesome and very helpful with a price match and got me the product I needed.

Always there with everything I need new liner and all the trim Katie the manager is the best been with me since I had my pool installed 12yrs ago never let's me down, and the best customer service ever, with that awesome popcorn 🍿 😀 for …

Quick service. Competitive prices.

Military discount. Most everything in stock. Friendly faces. I will be back.

Pool chemical time with spring discount. As always, excellent service and staff! Very courteous and great knowledge.

All the pool needs experts know their stuff. Customer service was excellent not sure the cashiers name but she came right up to me pulled my info up that I needed for my pool. Was in and out no time.

Great customer service!!! Staff were very attentive. They answered all my questions & were more than happy to make sure I got everything I needed.

Thanks a bunch!

Jeff was very professional and took the time to troubleshoot my pool vacuum. He was also very helpful when I was looking for chlorine dispensers and I appreciated his help.

The staff at Dover Pools is so helpful. They were able to help my choose the correct product, based off previous purchases, and gave me advice that, as a novice pool owner, I appreciate tremendously!

Always a pleasure going to Dover Pools especially with the two gentlemen working today. Friendly, knowable, great accommodating, great staff

You walk into Dover pool and someone is waiting and ready to help you solve your problem that you are having weather it's a pool or hot tub, very nice staff and always pleasant and very knowledgeable and professional. Thank you Dover pool …

Katie and the rest of the staff are outstanding!

They are helpful, and very knowledgeable of the of the products and services available.

Customer service assistant was extremely knowledgeable and answered all my questions.

Get our pool and spa supplies here since they delivered our spa last summer. Friendly and helpful staff and easy to work with.

Very friendly and helpful, quick to respond if you leave a message or email.

Katie was very helpful and attentive to all of my questions. Very knowledgeable in her field.

I love their products. They also have great customer service. Clear communication about my online order was given in a timely matter. I usually visit every 4 months and have always had a good experience.

Dover Pools always treats me with outstanding personal service. They do a great job providing a personal touch to every time I visit and always answer my questions!

Professional, knowledgeable and friendly service with rewards discounts.

Very helpful and courteous. Thank you for your support and time.

Every time I go into the Dover store I’m greeted with a friendly smile and helped right away. I have had my pool for 6 years and would never think of using a different store

They are always nice an courtious a knowledgeable they tested my water an I got the chemicals I needed an sent me on my way They even offered to take the chemicals to my car see I’m handicapped. There Awesome !!

Staff is always helpful and courteous. Could nit ask for better seevice. Thanks.

Excellent staff, answered all the questions, never felt pressured, got a friend that referred me to them a $50 credit for referring. I'm very satisfied with Dover pool.

My wife and I went to Dover Pools on State St. In Dover to purchase pool chemicals for the season. We were cheerfully greated at the door! One of the associates asked if she could help and I was immediately escorted where I needed to be. …

Always have great service and good sales!

Best pool store I been to ..

Joey!!! Above average customer service. He helps all the time solving my problems, but today went above and beyond! Highly recommend their service for ALL of your pool needs. Thanks Joey!

Staff is always friendly and knowledgeable

Very courteous sales people. Austin from North Dover store and Joe from South Dover store were awesome!!!

Hands down best place to purchase your pool. Top notch customer service. Management & employees are very knowledgeable. They are always there to help.

I called and explained what I was looking for and they were my saving grace! I was able to purchase my item and get the project done!!

Always a great help giving advice and getting my pool in order… may look at purchasing a hot tub from them

As well..

Everyone is always so nice and pleasant….. and more than helpful!!

Good people with good products and good information.

I have been going to Dover Pools for over 20 years . I have always found the staff to be friendly , extremely helpful and knowledgeable. A couple times I have tried different chemicals but was always sorry and ended up back at Dover Pools…

Dover Pools has always been excellent with helping me find what I need for my swimming pool needs. They are upfront about products and help me find solutions to what my pool needs within my budget.

Good job! Very helpful

Easy to find products. Friendly staff. Fast check out.

I thought the employees were very helpful, knowledgeable and very friendly.

Nice stock of everything

I love to shop at Dover Pool in Dover. DE. The workers are always polite and helpful. The prices are always reasonable. Shop Save and Smile.

I’ve been using this location for years now and I love it! Katie and her staff are amazing! They are always eager to help, knowledgeable and friendly!

Very friendly and knowledgeable looking forward to doing business with them

Very helpful and pleasant 😁

Always helpful and willing to answer questions. It is a pleasure to go in the store.

Very friendly and mostly helpful. Made replacing my old pool simple and the people who put it up from Duck Creek Pool were amazing! They went above and beyond while putting the pool together. Thank you all!

Curran was awesome! Help us with pool water testing n pointed us in right direction to solve the problem. Went above n beyond helping us load our supplies in our car, thanks again Curran!